By centralizing and outsourcing the delivery of facilities maintenance (FM) services to Emcon, our customers deploy our existing infrastructure as a “Shared Services Group” to receive work orders, to manage jobs to completion, to communicate with your appropriate personnel clearly and reliably, to receive invoices and to pay the individual contractors/technicians. As a result, you will:

• Control overall facilities maintenance costs for your enterprise
• Gain a single source of access to maintenance technicians for services, eliminating coverage gaps and service problems across the U.S., Canada, Puerto Rico, Guam and the Virgin Islands.
• Gain consistency of services and competitive rates across your enterprise, no additional management fees
• Re-allocate current Facility Manager(s) and technician resources to other productive uses
• Significantly reduce administrative burdens
  
  • Emcon receives invoices from and pays each individual maintenance contractor/technician across the enterprise, and then submits a consolidated electronic invoice to you monthly – relieving you of this significant burden
  • Emcon provides a single overall Certificate of Insurance (COI) for all Emcon contractors/technicians – relieving you of the burden to collect Certificates of Insurance for each contractor/technician who goes into your facilities
• Gain complete management visibility over field maintenance activities, costs, and response times, etc. via our secure reporting dashboard to monitor costs and activities for any day or date-range so you can manage your budget during the month, quarter, and/or year.
• Avoid unnecessary maintenance costs because our trained and experienced facilities maintenance customer service specialists (average tenure is over 8 years) attempt to solve problems before dispatching a technician. (You might be surprised how often a simple reminder and explanation of how to flip a circuit breaker will solve a power problem, etc).
• Receive high quality maintenance services to address your issues and execute your planned projects across your enterprise, monitored after each and every job is performed for all customers at all locations.
• Emcon’s team of customer services specialists who are dedicated to each account are expert at appropriate, professional communication with customer personnel.