Frequently Asked Questions: Click on Question to expand answers.
1. Does Emcon provide a single point of contact for my facilities to call for maintenance service?
Yes. Every customer has a dedicated account manager and a dedicated team of customer service facilities maintenance specialists that can be contacted 24 X 7 by toll free phone and a dedicated email address.
2. Can I use Emcon to handle all my facilities maintenance needs and at the same time retain management all visibility into field maintenance activities, costs, response times, etc?
Emcon’s customers gain complete management visibility over field maintenance activities, costs, and response times, etc. via our secure web-based reporting dashboard to monitor all costs and activities for any day or date-range - so you can manage your budget daily, weekly, monthly, quarterly, annually, and/or year-over-year.
3. If one of my locations has an emergency in the middle of the night, can they speak to a qualified facilities maintenance specialist?
Yes. Emcon is open for business 24 X 7 X 365. Just call the toll free number.
4. How far reaching is Emcon’s service coverage?
Emcon’s existing facilities maintenance infrastructure covers the U.S., Canada, Puerto Rico, Guam, and the U.S. Virgin Islands. Moreover, Emcon’s existing network of maintenance technicians covers virtually all of the maintenance trades.
5. How can Emcon reduce our overall facilities maintenance spending?
Emcon delivers sustainable cost savings via centralized methods of cost controls. More specifically, Emcon delivers:
- A Single point of access for all locations, delivering consistency across your enterprise
- A pricing model that provides predictability, competitive rates and ensures that you retain control and go-no-go decision making. Emcon offers fixed hourly rates for core services under an NTE, without an additional management fee.
- Emcon’s existing network of over 50,000 maintenance technicians enables us to buy services in bulk, obtain multiple quotes, and negotiate rates/costs to deliver competitive and consistent pricing across your enterprise.
- Emcon’s experienced facilities maintenance specialists probe a list of questions (our Call Avoidance Protocol) to try to solve a problem before dispatching a technician.
- Emcon reduces the administrative burdens for its customers significantly. Emcon receives invoices from and pays each individual maintenance contractor/technician across the enterprise, and then submits a consolidated electronic invoice to you monthly – relieving you of this significant burden. Additionally, Emcon provides a single overall Certificate of Insurance (COI) for all Emcon contractors/technicians – relieving you of the burden to collect Certificates of Insurance for each contractor/technician who goes into your facilities.
6. Can I use Emcon to handle all my facilities maintenance needs and at the same time retain management all visibility into field maintenance activities, costs, response times, etc?
Immediately after each and every job and project, Emcon’s customer service specialist follows-up via phone with the site manager to ensure the job was completed properly and that the technician comported himself or herself properly. This information is entered back into Emcon’s proprietary operational software system to ensure poor performing technicians are not deployed going forward.
|